FAQ

Frequently Asked Questions

What is your customer service contact information?
Please call or text us toll free at 866-MY TICOS (698-4267), or email us at sales@costaricanstore.com. Our corporate office is based in Texas, but we ship out Nationwide. We try our best to keep office hours, but sometimes we are onsite in Costa Rica. Our office hours are usually 9am to 4pm CST M-F, but we will quickly reply to emails and text. Voicemails may take a little longer due to travel days. There are a couple a weeks of a year that we are closed for restocking, but still replay to emails and text during that week.

What is your Delivery Shipping Policy?
We ship DHL/USPS. Orders usually ship out at least once a week and take 7 to 10 days to arrive at your address. All USA orders have shipping cost included in the product cost.

Did your Delivery Shipping Policy change recently?
Yes, increase shipping cost made us think outside the box. We have not had a price increase for our products in 10 years. Through a customer survey, our customers preferred a slowed shipping time, fresher product, then faster shipping, higher prices. Since our loyal customers are on club plans, we are refilling their orders. The changing in shipping also allowed us to provided fresher product. Love that we could improve our quality and not increase our cost.

How many bottles are there in a true case of Lizano Salsa?
We get this question a lot. A true case of Lizano salsa 700ml | 23 oz is 12 bottles. This is why our specials are broken down in 3, 6, and 12.
Break down of Lizano Salsa cases:
Lizano 700ml | 23oz – 12 bottles
Lizano 280ml | 9oz – 24 bottles
Lizano 135ml | 4.5oz – 24 bottles

Where do you ship to?
We will ship worldwide. If you need a shipping quote ahead of time, please email or call us ahead of time and we can calculate for you.

Do you ship to Alaska and Hawaii?
Great news, at this time, shipping to Alaska and Hawaii are the same price at within the US. It may take a couple of days longer, but no additional price.

What is your Return/ Exchange policy?
Return/Exchange Policy: We want you to be truly happy with your order. If you are not, we will be happy to exchange the unopened items for another or offer store credit with in 10 days of receipt. The customer will be responsible for shipping the unopened items back to us. SORRY NO REFUNDS. Please call us for your exchange approval code. Thanks.

What is your Cancellation Policy?
Cancellation Policy: Once your order has been placed, we will be unable to cancel your order. Orders automatically start processing to ensure it arrives as quickly as possible. Please contact us as soon as possible, if you need to change your shipping method.

Do you offer wholesale prices?
Yes, we have wholesale prices. Please contact us for wholesale prices.

I am looking for a Costa Rican product not listed on your site, do you have it?
Yes, we do have Costa Rican products we offer through special orders. Let us know what you are looking for. We have several items we will be adding soon.

My order did not come complete. Should I worry?
No, sometimes we have to ship orders out separately. If you do not receive your whole order with in a week, please contact us.

Are you the same store that sells on Amazon? Does it matter where I order?
Yes, we sell on Amazon as well. It does not matter which place you order from. Amazon prime members will get the free 2 day shipping if the inventory is in amazon

I have a recipe I would like to add? How do I get it you?
Please email us your recipes and we will add it to our recipe page.

I am confused on Sizes for the Lizano salsa sauce. What are the sizes?
We carry three sizes for Lizano Salsa Sauce, Lizano 700ml = 23.6 oz, Lizano 280ml = 9oz, and Lizano135ml = 4.5oz.

Is Lizano Salsa the same as Lizano sauce that you find in Costa Rica?
Yes, Lizano Salsa is the same as Lizano Sauce. Salsa in Costa Rica Spanish means sauce, unlike the Mexican salsa that is usually hot. Lizano Salsa is not a hot sauce, but a savory sauce.

How long have you been selling Lizano Salsa?
Costa Rican Store has been bring Lizano Salsa to the USA since 2003. We work directly with Lizano ensuring the freshest Lizano is brought to you. Lizano Salsa is one of our more popular Lizano products. We have toured the LIzano factory in Costa Rica and understand the Lizano process. We look forward to continuing to bring Lizano Salsa to you.

Why can I not add a product to my shopping cart?
Sometimes we run out of items for a couple of weeks. We would rather show they are not available then have your order on back order. Don’t fear, it should be back in stock in a couple of weeks. Feel free to send us an email to ask when we expect it back in stock.

Why buy from Costa Rican Store.com?
We have been importing Costa Rican products like Lizano since 2003. We take care of everything from Costa Rica to your door. We are not a fly by night store. We are here to stay, grow inventory selection, and build a great customer base. When we first opened, we had a chance to get to know each of our customers. We miss talking with you. We love to hear from you and the wonderful stories you have from Costa Rica, sp please drop us an email or call anytime.

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